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In line with tier 4 restrictions we have regrettably had to temporarily close our doors from 10pm on Wednesday 30th December.
We have frozen all passes & memberships from that date and the number of days we are closed will be added to your account.
All NCC staff would like to thank you for your ongoing support.
Please read through our updated Covid-Secure Climbing Policy and familiarise yourself with the latest information below.
Customer Information :
• Staff will call members forward to reception keeping appropriate social distance, a screen will be in place to protect staff and customers.
• Members to swipe in or staff will find their details on our database - this will be kept for the government’s track & trace records.
• Members to use contactless payment where possible.
• Safe social distancing within the centre:
Climbers climbing have right of way, please wait or find another climb. Auto belay area - Climbers must leave this area if they are not climbing. Maintain social distance between problems in the Boulder Zone.
• Please remember as we are operating in tier 3 areas you may only climb with people that are from your household or within your support bubble.
• We are still able to deliver our organized kid clubs & coaching upto groups of six per instructor.
• We are able to deliver our courses and coaching for individuals and group that are from the same household or support bubble to a maximum of six people.
• Face coverings should now be worn at all times by customers, except when you are climbing, using training equipment, seated in the cafe with food or drink, under 11 years of age or if medically exempt. This includes all our rubber floor areas and on the boulder matting and moving around in circulation spaces.
• Between EVERY climb you MUST sanitise your hands at one of our stations (these should be pointed out on arrival)
• Use of toilets: one person or one household at a time – climbing shoes are not allowed in the toilet areas.
• We are selling drinks and snacks all pre-packed – we are unable to fill drinks bottles at the minute but we do sell bottles of water.
• Our Entrance and Exit system – Enter from our front door – when leaving use bottom left Exit which is clearly signposted.
• Disabled access remains the same beside the boulder zone. If you need any assistance please ring reception, we are more than happy to help.
• Our rules may change depending on government guidance.
• Once members understand and are familiar with this information, they may make their way to climbing zones, place kit in duckets and enjoy their climbing. Please remember you may not have climbed in a while so take your time, lower your grade, check your knot and use a buddy system.
• Customer details will be kept on file for 21 days as requested by government’s Track & Trace team.
• If the centre becomes busy we will go to 2 hour time slots and staff will inform members of this.
If you are unsure or feeling anxious about returning to our Centre please contact us and can arrange a one to one social distancing meeting during quite times. Where we can walk you around the centre and chat about what safe measures we have put in place for all our customers.
Never been climbing and fancy a go?
A fully qualified instructor will cover the basics and get you climbing on the walls as much as you can. All equipment provided.
These one hour sessions are available to 4 family members from the same household. Ages 5 years upwards and can be booked in advance at any time.
Join us at the Church for the screening of The Brit Rock Film Tour 2018 with its strongest line up to date. We will be serving beer and refreshments at our pop up cinema event.
Our great value Parent Belay Course lasts for two hours and will teach you how to put on a climbing harness and tie a figure of eight knot with stopper. You will then learn how to belay safely and correctly, including holding falls and lowering the climber you will also be shown how to correctly use the auto-belays.
Also included is a years annual membership & remember customers don’t pay if they are just belaying.
COVID UPDATE: We have had to make some changes due to the government guidance on Covid-19. To see what new safety measures we have in place please click here to view our Covid Secure Climbing Policy.
