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  • NCC Gear Shop 2018-V2
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  • X-kids Parties 2015

Customer Information :

1. Staff will call members forward to reception keeping appropriate social distance, a screen will be in place to protect staff and customers.

2. Members to swipe in or staff will find their details on our database - this will be kept for the government’s track & trace records.

3. Members to use contactless payment where possible.

4. Safe social distancing within the centre:
Climbers climbing have right of way, please wait or find another climb. Auto belay area - Climbers must leave this area if they are not climbing. Maintain social distance between problems in the Boulder Zone.

5. If the centre becomes busy we will go to 2 hour time slots and staff will inform members of this.

6. Between EVERY climb you MUST sanitise your hands at one of our stations (these should be pointed outon arrival)

7. Use of toilets: one person or one household at a time – climbing shoes are not allowed in the toilet areas.

8. We are selling drinks and snacks all pre-packed – we are unable to fill drinks bottles at the minute but we do sell bottles of water.

9. Our Entrance and Exit system – Enter from our front door – when leaving use bottom left Exit which is clearly signposted.

10. Disabled access remains the same beside the boulder zone. If you need any assistance please ring reception, we are more than happy to help.

11. Our rules may change depending on government guidance. We are informing members that face covering are not mandatory whilst climbing but please feel free to wear one if you wish to do so, some of our staff may be wearing them.

12. Once members understand and are familiar with this information, they may make their way to climbing zones, place kit in ducket’s and enjoy their climbing. Please remember you may not have climbed in a while so take your time, lower your grade, check your knot and use a buddy system.

If you are unsure or feeling anxious about returning to our Centre please contact us and can arrange a one to one social distancing meeting during quite times. Where we can walk you around the centre and chat about what safe measures we have put in place for all our customers.

Please note we are aiming to offer our Summer Kids Sessions, Coaching, Climbing Courses and new memberships. Our term time regular Kids Clubs will restart in September.


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