Terms of Service for recurring payments

To simplify how our Clubs and Memberships are paid for going forward we will be using the payment processor Stripe to take a recurring payment each month from the bank card you provide.

Once you set up your payment you will have the option to manage your subscriptions and payment details using Stripes secure, customer portal. Manage your account.

If you would like to cancel your subscription, we ask that you please give us one month’s advance notice via email.

Collection of payment

Our Kid’s Clubs and Academies and memberships will be paid one month in advance and after making your first payment all future payments will be taken on the 27th of the month.

Payments will show up as NCC LTD on bank or credit card statements.

Cancellation

If you wish to cancel your subscription we ask that you please provide one month’s advanced notice by email to subscriptions@newcastleclimbingcentre.co.uk

Once we receive your cancelation request we will remove your subscription, you also have the ability to cancel your subscription using Stripe’s secure, customer portal.

Collection of Information

Newcastle Climbing Centre and Stripe hold and store certain information about you for example:

1. When you submit a contact form and voluntarily provide us with information – this may include your name, email address, contact number and any other details which you provide.

2. Basic information about your computer or mobile device when you visit our website – our website uses cookies to gather statistical information about visitors, including IP address, general location based on IP address, pages visited, and duration of visit.

3. When you make a purchase through our website or setup a subscription or membership with Stripe – this includes your name, and contact details as well as a record of your order.

How this information is used

We use this information to provide you with our services and to gain a better understanding of your needs – this includes:

• To respond to any enquires you submit via email or online contact forms.
• To gain statistical analysis on pages published on our website.
• To fulfil orders placed via our web shop.
• To provide you with a subscription-based service or membership
• To hold items in your shopping cart.

With your permission we may also communicate marketing messages, that may be of interest to you based on previous purchases.

By supplying us with information you confirm that you do not consider use of your information in accordance with our Privacy Statement to be a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. By entering information on forms or providing us or Stripe with any personal information you are consenting to us processing that data for our own business use and holding it on our servers.

Stripe

For more information on Stripe including their terms and conditions and how they manage your data please visit their website – https://stripe.com/gb/legal/end-users

Updating of our terms of service

If we intend to make changes to our terms of service existing customers will be notified by email.

Getting in touch

If you have any questions about our subscriptions or memberships please get in touch with either Mark Goodings or Louise Wilson on 0191 265 6060 or email us at subscriptions@newcastleclimbingcentre.co.uk